The team has unrivalled experience of the asbestos removal industry with over 25 years of experience. We’re a knowledgeable and approachable team, so don’t hesitate to contact us if you’re seeking advice, would like a demo of Assure360 or want us to support you with technical help.
I am the founder of the company and the designer of the Assure360 system. With nearly 30 years’ experience in the industry, I am the subject matter expert – I come up with the ideas on what will help the industry, so that my team can put them into action.
I have extensive experience providing health and safety management advice, asbestos audits, expert witness testimony plus competence and compliance systems for the asbestos and construction industry. I’ve been a Certified Competent Person (CCP) since 1997. Other qualifications include NEBOSH Construction, and a PgD in Occupational H&S Management.
On an average day in the office I can be found demo-ing the product to clients, talking with trade organisations to establish future needs, actually doing audits with the system, advising clients on H&S, fleshing out ideas for system development, and briefing the team on them. In particular I’m often the starting point for innovation and product testing.
We’re a really close-knit team and everyone is an expert in their own right – which makes us all very passionate about the solution. I think this makes a genuine difference – Assure360 doesn’t just solve problems for the client, it also teaches them how to manage H&S, and automatically improves safety culture in any company that uses it.
I make sure that your experience installing and running Assure360 is seamless. I hold an MSc in Information Systems, IT and Management from Sheffield University and I worked in the asbestos industry as an analyst and eventually surveyor for 5 years. My knowledge of asbestos and database design and management make me uniquely qualified to sit between our IT technical experts, clients and Nick. My days are usually dictated by the needs of our users. I’m often contacted with requests for new users to be setup, audit editing and the initial contact for help and support. I also do the configuration work and initial training for new clients.
My primary focus is customer support and the smooth running of the database. This translates into interpreting the day-to-day challenges that clients are experiencing and crafting improvements to the solution to help them. My role as client champion is vital in the company, working in an area that is changing a whole industry for the better.
My company, Pigeon Penguin, manages and develops the Assure360 Apps, database and website – We do the IT.
I am responsible for the continous improvement of Assure360. I help Nick, Rick and Chris turn their ideas and client feedback into reality. I have 30+ years in IT development and project management.
Typically each month we will produce a number of new features or improvements that clients have asked for. So my job is to work closely with the team, to understand the changes needed and deliver them.
I really enjoy being imaginative to meet client needs. It’s great to work with the Assure360 team, taking a requirement from a client, discussing it, throwing solutions around until we come up with the optimum solution which we then turn into reality. It’s a dynamic, fast paced environment, the Assure360 team gets things done – brilliant!
Before joining my cousins Nick and Richard in 2018, my career had been exclusively in IT and Software, with Sales and Project Management roles specializing in Service Integration & Management and Process Management. Throughout this period, one consistent factor has been finding solutions to problems – understanding and analysing what a business needs to grow, and providing the tools for them to succeed.
That’s what I do at Assure360 – I introduce Asbestos Removal companies to ideas and solutions that can change the way they work, improve H&S knowledge and processes, and make Best Practice into normal practice – with the added bonus of reducing costs and saving time.
We’re a small team, family, and we work together closely, with complementary skills and overlapping responsibilities, our efforts ensuring that we provide our customers with the best solution on the market, and the high levels of service that they should expect as standard.