Ever wondered who’s behind Assure360? We’re an independent company comprising a small, family-led team. With more than 35 years’ experience of the asbestos industry and more than 30 years in IT development, we have a deep understanding of our industry, and how technology can address its problems.
We’re extremely approachable, so don’t hesitate to contact us if you’re seeking advice. If you’d like a demo of Assure360 or you need technical or practical help, we’re waiting to hear from you.
I’m the founder of the company, and the designer of the Assure360 system. With more than 30 years’ experience in the industry, I am the subject matter expert – I come up with the ideas on what will help the industry, so that my team can put them into action.
I have extensive experience in health and safety management advice, asbestos audits, and expert witness testimony. I’m also very experienced in implementing competence and compliance systems for the asbestos and construction industries. I’ve been a Certified Competent Person (CCP) since 1997. My other qualifications include NEBOSH Construction, and a PgD in Occupational Health and Safety Management.
On an average day I can be found demonstrating our product to clients, discussing new legislation and guidance with the HSE, talking with trade organisations, or advising clients on health and safety. I regularly use our system for health and safety audits, so I’m always finding new ways to improve it. I’m often the starting point for innovation and product testing. I lead our development, combining my own experiences with user feedback to improve what we do. A big part of my role is coming up with ideas for system development, and briefing our team on them.
We’re a really close-knit team and everyone is an expert in their own right – which makes us all very passionate about the solution. We care about the community and the work that it does, actively offering support and advice where we can. One example of this is our free monthly newsletter, where I highlight industry trends, and provide insight based on our own data. You can sign up at the bottom of this page.
I make sure that your experience installing and running Assure360 is seamless. I hold an MSc in Information Systems, IT and Management from Sheffield University, and I worked in the asbestos industry as an analyst, and eventually surveyor, for five years. My knowledge of asbestos and database design and management make me uniquely qualified to sit between our IT technical experts, clients and Nick.
My days are usually dictated by the needs of our users. I’m often contacted with requests to set up new users, or edit an audit. I’m the initial contact for help and support, and I also do the configuration work and initial training for new clients.
My primary focus is customer support and the smooth running of the database. This translates into interpreting the day-to-day challenges that clients are experiencing and crafting improvements to the solution to help them. My role as client champion is vital in our team. I love to work in an area that is changing a whole industry for the better.
My company, Pigeon Penguin, manages and develops the Assure360 Apps, database and website – we do the IT!
I am responsible for the continuous improvement of Assure360. I bring more than 30 years’ experience in IT development and project management to help Nick, Rick and Chris turn their ideas and client feedback into reality.
Typically each month we will produce a number of new features, or improvements that clients have asked for. So my job is to work closely with the team, to understand the changes needed, and deliver them.
I really enjoy being imaginative to meet client needs. It’s great to work with the Assure360 team, taking a requirement from a client, discussing it, throwing solutions around until we come up with the optimum solution – which we then turn into reality. It’s a dynamic, fast-paced environment, the Assure360 team gets things done – brilliant!
I joined my cousins Nick and Rick at Assure360 in 2018. Before then, my career had been exclusively in IT and software, with sales and project management roles where I specialised in service integration and management, and process management. Throughout this period, one consistent factor was finding solutions to problems – understanding and analysing what a business needs to grow, and providing the tools for them to succeed.
That’s what I do at Assure360. I introduce asbestos removal companies to ideas and solutions that can change the way they work, improve health and safety knowledge and processes. I help businesses make best practice into normal practice – with the added bonus of reducing costs and saving time.
We’re a small team – family – and we work together closely. With complementary skills and overlapping responsibilities, our efforts ensure that we provide our customers with the best solution on the market, and the high levels of service that they should expect as standard.