Assure 360

Case study: East Coast Insulations

Asbestos training case study


East Coast Insulations (ECI) was one of the first licensed asbestos removal companies in the country, starting operations at the same time as the regulations in 1983.

As the largest company in the region ECI provides asbestos removal, management, surveys and thermal insulation throughout Norfolk and Suffolk. ECI is by far the longest established asbestos licensed firm in the area.


ECI is a family-run business and continuously invests in its staff training and development program, priding themselves on keeping up to date with the latest regulations, guidelines and Approved Codes of Practice from the HSE to provide top quality service.

H&S management has changed dramatically over ECI’s 34 year history and managing the continual development and training of a large team comes with its own challenges. It was becoming increasingly time consuming and difficult to manage training records and subsequently, to manage whether training budget allocations were being maintained or used effectively.

Maintaining the close knit family approach and yet stay cutting edge was the brief.


In 2014, ECI was one of the founder members of the the Assure360 system. Our training-needs-analysis reports were integrated into the company, allowing delivery of training courses to provide in-depth understanding of the team’s strengths and weaknesses. Not only has this allowed them to invest in training in the right areas to round out their business, the staff training tracking also eliminated wasted time as they now only invest in the training courses which are needed. The detail that it provides, also allows the company to internalise training – getting operatives with particular strengths to help those with weaknesses. This allows the company to make a saving in recouped working hours and unnecessary training course fees.

What the client said

“We’ve been using the Assure360 system for over two years and whilst it took a little time for us to exploit its full potential it is now an invaluable tool in helping us manage the company.

The audit tool is very easy to use and gives us an extremely detailed understanding of the jobs and how they are running. The staff competence system paints a clear picture of our team’s strengths and weaknesses (operatives, supervisors, contracts managers, stores and admin), allowing us to react accordingly. And the exposure monitoring solution is remarkably powerful but still easy to use. It saves us time and effort. The HSE’s response at our recent license renewal was that they had never seen such a powerful and comprehensive system.”

Client name

Jason Boast

Client role

Managing Director

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